DRG ECS (Enhanced Communications System) is an add-on subscription service available to any organization that is utilizing a Data Research Group product. If you would like to enroll in ECS, please contact our Support Team at (800)-381-1773.
Sending the Message
Go to Contacts > People
Check the boxes of the Contacts you want to message
Click the Message icon between the Binoculars and Print icons in the upper righthand corner
The New Mailing box will appear
Sending a message through Primary Method of distribution: Email, Mail, Text or Voice
Sending your message through the Primary method should only be used if you are sure the method you have chosen is used by all of your contacts. You will need to make sure your Contacts have Default Email Addresses, Default Cell Phone Numbers.
You can also Select an Alternate Method by selecting an alternate in the Drop Down Menu. The Alternate Method will be used if the Primary Method is unavailable.
Email
The purpose of the email option is to send a message via email. You are able to send this message with a subject line, body, and attachment, or send a message with a subject line. You are able to attach a file to the email as well.
Note that if you create an email for multiple people, all recipients of that message will be listed as Blind Carbon Copy (Bcc), so that they will not see each other. Any group email sent using the standard M3 messaging system will have its recipients marked as Carbon Copy (Cc), so that all members will see each other's email address. Using Bcc is one of the chief benefits to ECS, and is only available for that system.
To send an Email:
Choose the Primary Method: Email
Type in the Subject line
Attach a file (optional)
Type in your MessageOR select a Custom Report
Finalize/Send the distribution or Save Draft
Saving your draft will add the message to the queue to be sent at a later time.
If the email is bounced from an email address, the Mailing record will show that the message bounced and the Student's email address will be automatically marked as Bad.
Mail
The purpose of the mail option is to queue up messages for a distribution list for physically mailing at a later time. You are able to send the message with a subject line, body, and attachment or custom report.
To send a message through the mail:
Choose the Primary Method: Mail
Type in the Subject line
Type in your MessageOR select a Custom Report
Finalize/Send the distribution or Save Draft
SMS (Text)
The purpose of the text option is to send a simple message to your Contacts. You are able to send the message of this with a body.
To send a message through text message:
Choose the Primary Method: SMS
There is no need for a Subject line, as it will not show in the text message
Type in your Message
Finalize/Send the distribution or Save Draft
Text messages are limited to 160 characters per message. Additional messages will be sent if the text is longer.
Voice
The purpose of the voice option is to send a simple voice message. You may type text that will be turned into an automated computer-generated voice message (or robocall) or you can record a message yourself over the phone.
To send a message through voice message:
Choose the Primary Method: Voice
There is no need for a Subject line, as it will not show in the voice message.
If you wish to use a computer-generated voice, select Type a text message to be converted to speech and enter your message in the Message box.
If you wish to record a message yourself, click Record a message with your phone. Enter your phone number and click Call Me. You will receive an automated call that will walk you through recording your message.
Finalize/Send the distribution or Save Draft
Additional Options
An additional option is sending a message through a Primary Method and through an Alternate Method as a secondary option. These include Email/Mail, Mail/Email, Text/Email, Text/Mail, Voice/Email, or Voice/Mail.
The alternate method will only be used if the primary method is unavailable.
If you click Save Draft, the system will save the message for a later time.
To edit and send the saved draft, go to Contacts > Mailings, and select it from the Mailings list. Click on Edit to return to the Method and Finalize/Send Mailing.
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